HSBC Business Service Connect

Back to Bridging the GBA, Spanning the Globe

Service Connect¹ links up each client’s HSBC accounts in PRD and HK through HSBC GBA WeChat Mini Programme. It also provides access to GBA’s marketing insights, and details about HSBC’s cross-border banking products and services in the GBA via the 24 hours online virtual assistant.

GBA Hotline 400-821-8878²

A fully upgraded hotline and a dedicated GBA service team are now available to handle enquiries on HSBC’s GBA-related banking services/products, assist corporates in effectively managing their banking activities, and drive continuous improvements of our customer experience.

GBA WeChat Mini Programme

Connecting your HSBC accounts in PRD and HK, the mini programme brings you a single platform that enables faster cross-border payments and fingertip access to the latest insights about the GBA, helping businesses tap into the unlimited growth potential across the region.

Easy appointment for HSBC GBA account opening
HSBCnet profile in Mainland China easily bonded online via the mini programme and details of HSBC accounts in both Mainland China and Hong Kong viewable in real time
Overview of HSBC’s cross-border banking products and services in the GBA
Synchronised access to HSBC HongKong’s online sharing platform VisionGo, for GBA’s market insights
Easy access to HSBC branches and service contact in the GBA

Online Support by Virtual Assistant

Virtual assistant available 7x24 and manual service available 9:00-18:00 daily to handle enquiries on HSBC’s GBA-related banking services/products
One-button access to online support
Voice and text recognition
Powered by AI, semantic analysis and profound RMs’ knowledge
Ongoing learning by experience

Note:

Certain services are subject to regulatory approval in Mainland China, Hong Kong and Macau.
Customers can call HSBCnet Service Hotline at 400-821-8878 and select 3 to access the GBA Hotline. In case you want to know more about HSBC Hong Kong’s offerings, our GBA service team, with your knowledge and consent and to enable a better customer experience for you, may put you through to the relevant team for follow-up communications and services.

Important notice:
This document is issued by HSBC (as defined below) and is for the exclusive use of the person to whom it is provided. It is not intended for onward distribution. It is intended for general information only. This document does not constitute an offer or advice for you to purchase from or otherwise enter into any transaction with HSBC or any member of the HSBC Group (as defined below). It is not for solicitation of business across international borders where to do so may require licensing and/or consent from the applicable regulatory authority. Products/services described in this document may not be available in all jurisdictions.

HSBC makes no guarantee, representation or warranty (express or implied) and accepts no responsibility or liability for the contents of this document and/or as to its currency, accuracy or completeness and expressly disclaims any liability whatsoever for any losses (including but not limited to any direct, indirect or consequential losses) arising from or in connection with, including any reliance upon, the whole or any part of the contents of this document by any person and such liability is excluded to the maximum extent permitted by law. You are responsible for making your own evaluation about the products referred to in this document. Nothing in this document is intended by HSBC to be construed as financial, legal, accounting, tax and/or other advice. HSBC recommends that before you make any decision or take any action that might affect you or your business, you consult with suitably qualified professional advisers to obtain the appropriate financial, legal, accounting, tax and/or other advice.

For the purposes of the foregoing:

“HSBC” means one or more members of the HSBC Group which issue(s) this document.

“HSBC Group” means HSBC Holdings plc and its subsidiaries and affiliates from time to time