Technology will continue to be critical
While technology has kept many businesses going, its longer-term value will lie in supporting a more responsive, collaborative culture.
63%
of businesses are preparing for future uncertainty by adopting technology or investing in innovation
Companies prioritize technologies that will enable them achieve their future goals
25%
Tools that enable collaboration through virtual meetings
23%
Tools that enable digitised production processes
9%
Tools that enable digital payments
Sustainability is taking centre stage
Businesses increasingly view sustainability as integral to their operations.
Like technology, it both builds resilience and offers long-term opportunities for growth.
85%
of businesses see environmental sustainability as a priority
9 in 10
see transformation as an opportunity to prioritise sustainability
Where will the pressure come from to be more sustainable in the next 1-2 years?

Closer working will make supply chains more secure
Businesses are using closer relationships with suppliers to gain more control and build transparency.
93%
of companies have supported the businesses they work with
67%
want to make their supply chain more secure over the next 1-2 years
How can you prioritize supply chain security? Your peers are:
31%
Identifying and securing critical suppliers
30%
Reviewing the suppliers’ ability to withstand future uncertainty
26%
Working with markets/countries that are more stable