Bridging the GBA, Spanning the Globe

With ambitious plans in mind and unlimited opportunities in sight, you can now look to HSBC’s latest digital offerings, including Account Connect, Payment Connect, Service Connect and Credit Connect*, to unlock potential for renewed growth.
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Service Connect1, through HSBC’s GBA WeChat Mini Programme, GBA Hotline 400-821-8878 and virtual assistant, provides cross-border ID recognition for corporate customers to enjoy seamless banking experience across the GBA.


GBA Hotline 400-821-88782

A fully upgraded hotline and a dedicated GBA service team are now available to handle enquiries on HSBC’s GBA-related banking services/products, assist corporates in effectively managing their banking activities, and drive continuous improvements of our customer experience.

GBA WeChat Mini Programme

Connecting your HSBC accounts in PRD and HK, the mini programme brings you a single platform that enables faster cross-border payments and fingertip access to the latest insights about the GBA, helping businesses tap into the unlimited growth potential across the region.

  • Easy appointment for HSBC GBA account opening
  • HSBCnet profile in Mainland China easily bonded online via the mini programme and details of HSBC accounts in both Mainland China and Hong Kong viewable in real time
  • Overview of HSBC’s cross-border banking products and services in the GBA
  • Synchronised access to HSBC HongKong’s online sharing platform VisionGo, for GBA’s market insights
  • Easy access to HSBC branches and service contact in the GBA

Learn more

Online Support by Virtual Assistant

  • Virtual assistant available 7x24 and manual service available 9:00-18:00 daily to handle enquiries on HSBC’s GBA-related banking services/products
  • One-button access to online support
  • Voice and text recognition
  • Powered by AI, semantic analysis and profound RMs’ knowledge
  • Ongoing learning by experience

Note:

  1. Certain services are subject to regulatory approval in Mainland China, Hong Kong and Macau.
  2. Customers can call HSBCnet Service Hotline at 400-821-8878 and select 3 to access the GBA Hotline. In case you want to know more about HSBC Hong Kong’s offerings, our GBA service team, with your knowledge and consent and to enable a better customer experience for you, may put you through to the relevant team for follow-up communications and services.

Important notice:
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HSBC makes no guarantee, representation or warranty (express or implied) and accepts no responsibility or liability for the contents of this document and/or as to its currency, accuracy or completeness and expressly disclaims any liability whatsoever for any losses (including but not limited to any direct, indirect or consequential losses) arising from or in connection with, including any reliance upon, the whole or any part of the contents of this document by any person and such liability is excluded to the maximum extent permitted by law. You are responsible for making your own evaluation about the products referred to in this document. Nothing in this document is intended by HSBC to be construed as financial, legal, accounting, tax and/or other advice. HSBC recommends that before you make any decision or take any action that might affect you or your business, you consult with suitably qualified professional advisers to obtain the appropriate financial, legal, accounting, tax and/or other advice.

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For the purposes of the foregoing:

“HSBC” means one or more members of the HSBC Group which issue(s) this document.

“HSBC Group” means HSBC Holdings plc and its subsidiaries and affiliates from time to time

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