Contact us

What would you like to contact us about?

General enquiries

Commercial Banking Service Hotline

400 821 8878

This hotline serves only commercial banking customer. If you are global banking customer, please directly contact your client service manager.

Working time of Customer Service Representative

#1 Letter of Credit, Trade and
Financing enquiry
Working day 9:00 ~ 17:30
#2 HSBC NET enquiry Working day 9:00 ~ 18:00
#3 Account Service enquiry and complaint handling Working day 9:00 ~ 12:00;13:00 ~ 18:00

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Please be aware that the external site policies will differ from our website terms and conditions and privacy policy. The next site will open in a new browser window or tab.