How to give feedback

Are you getting the service you deserve?

How to give feedback

At HSBC we pride ourselves on delivering great service to you, our valuable customers.

If at any stage, you feel that our service levels are not up to your expectations, there are several ways that you can let us know.

We value your feedback greatly and where possible will look to use it to improve our service levels. We will aim to acknowledge your comments within 2 working days.

Mailing address

Service Enhance Team;
P O Box 200120 – 33
P.R. China

Complaint number

400 920 6779 Office hour: Monday to Friday, 9:00-12:00 13:00-17:00 excluding public holidays

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